How can we help?
The docs cover the how-to. For everything else, write to us: a person reads every email.
Email support
support@hookbird.aiQuestions, bugs, billing. Send it from the email you sign in with so we can find your workspace.
Common topics
Billing & plans
Change plan, update your card, download invoices or cancel from Billing in the app.
Open BillingConnecting channels
What each network needs (business or creator accounts, pages) and how to reconnect one.
Channel guideAccount & data
Manage your team or delete your account from Settings. For a copy of your data, email us.
Open SettingsSupport
Quick answers
How do I cancel my plan?
In the app, go to Billing and choose Cancel subscription. You keep your plan and credits until the end of the period you paid for, and nothing renews after that.
My payment didn’t go through. What now?
Hookbird shows a banner with a Fix payment button. It opens a secure Stripe page where you can confirm the payment with your bank (3D Secure) or pay with another card.
Where are my invoices?
Billing in the app lists every invoice with a PDF to download.
Do unused credits roll over?
Plan credits reset each month. Credit packs never expire and are used after your plan credits. Credits for a failed generation are refunded automatically.
A channel won’t connect.
Reconnect it from Calendar → Add channel. Some networks only allow business or creator accounts; the channel guide lists what each one needs. If it still fails, email us the network name and the error.
How do I delete my account?
Settings → delete account removes your workspace and its data. You can also email support@hookbird.ai.
Your next post needs a better hook.
7 days free. ◆ 50 credits. No card.